1. Scope of Shiftix Terms of Service Malaysia Agreement
These Terms of Service constitute a legally binding commercial contract between Shiftix Sdn Bhd (headquartered in Klang, Selangor, Malaysia) and the corporate manufacturing subscriber. By authorizing a project deployment, activating an edge gateway, or accessing the Shiftix cloud portal, the enterprise agrees to comply with all operational guidelines herein.
Our deployment framework is built around a transparent consultation-led deployment approach. This ensures that customized MES workflows, shop-floor line parameters, and machine telemetry specifications are mutually audited and validated prior to live production activation.
2. Industrial MES and APS SLA Guarantee
Shiftix provides an **Industrial MES and APS SLA Guarantee** committing to a baseline 99.5% cloud platform uptime, excluding scheduled non-production maintenance windows. Our high-availability architecture is designed specifically for continuous discrete and batch production environments across Malaysia.
For advanced production lines utilizing our dynamic Advanced Planning and Scheduling (APS) algorithm, our scheduling engine guarantees sub-second response times during multi-level BOM recalculations, rush order insertions, and machine breakdown rerouting.
⚡ APS Rescheduling SLA
Sub-second algorithmic recalculation prevents line starvation and eliminates bottleneck accumulation across complex multi-station assembly lines.
🛡️ Edge Redundancy Protocol
Local industrial edge gateways buffer up to 72 hours of offline production and sensor telemetry data during network outages, guaranteeing zero data loss.
3. Smart Factory Intellectual Property and Data Sovereignty
Protecting your proprietary manufacturing intelligence and engineering recipes is our utmost priority. Under our Smart Factory Intellectual Property governance framework:
- Client Data Sovereignty: All raw shop-floor sensor readings, machine cycle times, part CAD geometries, tooling parameters, and custom operator scheduling rules remain 100% the exclusive intellectual property of the subscribing client.
- Proprietary Core Software: Shiftix retains sole ownership of the underlying MES algorithms, APS scheduling mathematical models, database schemas, and proprietary user interface source code.
All data storage complies with strict multi-tenant isolation protocols outlined in our dedicated Privacy Policy & Data Security documentation.
4. MES Software License Agreement and Modular Subscriptions
The MES Software License Agreement provides the client with a non-exclusive, non-transferable enterprise subscription to utilize authorized Shiftix modules across contracted production facilities in Malaysia (including Selangor, Penang, and Johor manufacturing corridors).
5. IoT Maintenance and Support Terms
Our comprehensive IoT Maintenance and Support Terms govern hardware edge devices, sensor telemetry calibrations, and cloud software updates. Shiftix delivers continuous automated monitoring with rapid engineering response SLAs:
- Severity 1 (Critical Line Stoppage): Engineering response within 1 hour; immediate on-site or remote escalation.
- Severity 2 (Degraded Telemetry / Scheduling Latency): Technical diagnosis and resolution within 4 business hours.
- Severity 3 (Routine Configuration & Feature Inquiries): Response within 24 business hours.
Firmware updates and algorithm enhancements are executed during scheduled maintenance windows to ensure zero downtime on active manufacturing shifts.
6. Governing Law, Dispute Resolution and Contract Termination
These Terms of Service are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with this agreement shall first be submitted to good-faith commercial negotiation, failing which it shall be referred to the Asian International Arbitration Centre (AIAC) in Kuala Lumpur.
Either party may terminate the subscription upon 90 days written notice following the completion of the initial commitment term. Upon termination, Shiftix provides a complete, encrypted data export of all production telemetry to ensure seamless continuity.
